Knowledge Management technology maturity in police investigation units

[German title: Wissensmanagement-Technologiereife bei Ermittlungseinheiten der Polizei (Translate text to: Deutsch)]

Gottschalk, Petter & Holgersson, Stefan (2006)
Stages of knowledge management technology in the value shop: the case of police investigation performance.
Expert Systems 23 (4), 183-193.
doi: 10.1111/j.1468-0394.2006.00400.x

Abstract: This paper is concerned with relationships between the use of information technology at different stages of the knowledge management technology stage model and the performance of police investigation units. The model consists of four stages: officer-to-technology systems, officer-to-officer systems, officer-to-information systems, and officer-to-application systems. The model was applied for information technology business value research, which examines the organizational performance impacts of information technology. In this paper we applied the value configuration of the value shop to describe and measure organizational performance. Based on an empirical study of Norwegian police investigation units, this research found that officer-to-technology systems and officer-to-information systems are the most important systems to improve police investigations in the value shop.

Read the article online.

© Blackwell Publishing, Inc..

Ein Lehrbuch für Wissensmanagement

[English title: A textbook for Knowledge Management (Translate text to: English)]

Lehner, F.: Wissensmanagement. Grundlagen, Methoden und technische Unterstützung. München, Wien: Carl Hanser Verlag, 2005. 340 S.; ISBN: 3446219331 (pbk)

Abstract: “Der Fortschritt lebt vom Austausch des Wissens.” sagte Albert Einstein. Der Unternehmenserfolg auch. Dies gilt heute wohl mehr denn je. Deshalb ist Wissensmanagement ein zentrales Thema für Organisationen. Sie müssen lernen, ihren Informationsfluss zu verwalten und zu optimieren. Für Unternehmen und ihre Mitarbeiter ist das eine große Herausforderung.
Dieses Buch vermittelt Ihnen einen aktuellen, systematischen und fundierten Überblick über das Wissensmanagement. Der Autor erläutert die Konzepte, Methoden und technischen Hilfsmittel und zeigt an zahlreichen Beispielen, wie sie in der Praxis angewendet werden.
Das Buch vermittelt Studenten der Informatik, der Wirtschaftsinformatik und der Betriebswirtschaftslehre die Grundlagen des Wissensmanagements, die sie für ihr Studium benötigen.

Zielgruppe: Studenten der Wirtschaftsinformatik, Informatik und BWL

Autor: Prof. Dr. Franz Lehner ist Inhaber des Lehrstuhls für Wirtschaftsinformatik II an der Universität Passau (unter Mitarbeit von Michael Scholz und Stephan Wildner)

Links zur Präsentationsseite (Übungsaufgaben, Kontrollfragen, Beispiele, Links zu Werkzeugen und Produkten) und Verlagsseite (Auszüge: Vorwort; Kap. 4.2 Softwaretechnische Unterstützung für das WM) des Buches.

© Carl Hanser Verlag.

Criteria for measuring Knowledge Management performance outcomes – a literature review

[German title: Kriterien für das Messen von Leistungsergebnissen des Wissensmanagement (Translate text to: Deutsch)]

Title: Criteria for measuring KM performance outcomes in organisations 
Author(s): Chong Siong Choy, Wong Kuan Yew, Binshan Lin 
Journal: Industrial Management & Data Systems 
ISSN: 0263-5577 
Year: 2006 Volume: 106 Issue: 7 Page: 917 – 936 

Abstract: Purpose – This research attempts to comprehensively examine the criteria for measuring knowledge management (KM) performance outcomes in organisations. To date, no studies have provided a set of widely accepted measurement criteria associated with KM efforts. This paper, therefore, aims to fill the gap. Design/methodology/approach – This study was carried out by systematically reviewing the literature on KM performance outcomes. Case studies were carried out in two organisations identified to have a KM programme in place. Findings – A review of the literature indicates that there are 38 outcomes from KM implementation which have garnered impressive theoretical and empirical support. Based on this, a comprehensive set of performance outcomes is proposed and grouped into five key dimensions. The findings from the case studies indicate that this proposition is relevant. Research limitations/implications – The use of case studies limits the generalisability of the findings, but it opens up new questions to be explored by further researching into the relationships between KM efforts and performance outcomes. Practical implications – Such significant findings will have important implications to organisations on how their KM efforts can be systematically measured for business success. To the academics, this paper provides insights into the relationship between KM efforts and organisational performance. Originality/value – This study is probably one of the first to comprehensively explain the criteria for measuring KM efforts in organisations. It is hoped that the findings of this study will encourage organisations to practise KM from the right perspective in order to reap the outcomes from KM initiatives. 

Keywords: Knowledge management, Knowledge management systems 
Article Type: Literature review 

Read the article online.

© Emerald Group Publishing Limited.

How to build knowledge?

[German title: Wie wird Wissen aufgebaut? (Translate text to: Deutsch)]

Title: Building knowledge through action systems, process leadership and organizational learning 
Author(s): Roland K. Yeo 
Journal: foresight 
ISSN: 1463-6689 
Year: 2006 Volume: 8 Issue: 4 Page: 34 – 44

Abstract: Purpose – The aim of this paper is to explore the notion of organizational learning as a way of collective knowledge construction to achieve long-term competitive advantage. It proposes a theoretical framework based on action systems and process leadership perspective, integrating five key themes: systems, interaction and relationship, teambuilding, change, and renewal. Design/methodology/approach – Literature review was adopted to determine the main streams of theoretical contribution on organizational learning and knowledge acquisition. Five distinct yet interrelated themes have been identified as contributing to the theoretical framework proposed. Findings – It has been found that leaders play a crucial role in facilitating systems dynamics, influencing the rate and degree at which organizational members learn. Two such intervening factors as dialogue and reflection have been found to be the leitmotif of learning and knowledge co-construction in the workplace. Research limitations/implications – The paper provides a number of pointers for further theoretical development, motivating both exploratory and explanatory empirical research in organizational learning and knowledge sharing. Of importance is the linking mechanism between different levels of learning and people involved in the learning. Practical implications – A list of strategies has been suggested to help leaders manage and develop organizational learning. These views have arisen according to theoretical insights drawn from the literature review and the author’s practical experience. Originality/value – The paper offers both researchers and practitioners a useful perspective on the various aspects of organizational learning and knowledge building. Of practical value is the paper’s attempt at making simple the complex process of learning and knowledge generation in ever-changing organizational contexts. 
 

Keywords: Knowledge creation, Learning organizations, Teambuilding 
Article Type: Research paper 

Read the article online.

© Emerald Group Publishing Limited.

How cities become KNOWLEDGE Cities

[German title: Wie Städte zu Städten des Wissens werden (Translate text to: Deutsch)]

Carrillo, F. J. (Ed.): Knowledge Cities: Approaches, Experiences, and Perspectives. Boston, MA u. a.: Butterworth-Heinemann, 2006. 312 p.; ISBN: 0-7506-7941-7 (pbk)

Abstract: Knowledge Cities are cities that possess an economy driven by high value-added exports created through research, technology, and brainpower. In other words, these are cities in which both the private and the public sectors value knowledge, nurture knowledge, spend money on supporting knowledge dissemination and discovery (ie learning and innovation) and harness knowledge to create products and services that add value and create wealth. Currently there are 65 urban development programs worldwide formally designated as “knowledge cities.” Knowledge-based cities fall under a new area of academic research entitled Knowledge-Based Development, which brings together research in urban development and urban studies and planning with knowledge management and intellectual capital.
In this book, Francisco Javier Carillo of the Monterrey Institute of Technology (ITESM) brings together a group of distinguished scholars to outline the theory, development, and realities of knowledge cities. Based on knowledge-based development, the book shows how knowledge can be and is placed at the center of city planning and economic development to enable knowledge flows and innovation to provide a sustainable environment for high value-added products and services.

Readership:

  • Primary audience: Academics and scholars in Knowledge Management, Intellectual Capital, Urban studies and planning, Economic development, City planning, Regional development.
  • Secondary audience: Knowledge Management practitioners, urban planners, economic development planners in public sector and grant making institutions such as the World Bank.

Editor: Francisco Javier Carillo, Ph.D., Director, Center for Knowledge Systems, Professor, Monterrey Institute of Technology (ITESM), Mexico
 
Publisher’s website (PDF-samples: Frontmatter, Ch#1 An Emerging Pattern of Successful Knowledge Cities)

© 2006, Elsevier.