Individuals as a part of the knowledge diamond

[Deutscher Titel: Individuen als Teil des Wissensdiamanten (Text übersetzen: Deutsch)]

On Being a Knowledge Worker
Organizational Dynamics, Volume 37, Issue 4, October-December 2008, Pages 365-377

Three ways of knowing

  • Knowing-why
  • Knowing-how
  • Knowing-whom

Four kinds of collaboration

  • Individuals
  • Communities
  • Organizations
  • The Industry (or Industries)

The knowledge diamond
Project-based organizing
Interpersonal bonding and bridging
Knowledge worker communities
Open innovation
A self-organizing world
Selected bibliography

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Copyright © 2008 Elsevier Inc. All rights reserved.


Information & Management, 45 (8), 2008 – interesting articles

[Deutscher Titel: Information & Management, 45 (8), 2008 – interessante Artikel (Text übersetzen: Deutsch)]

Information & Management,
Volume 45, Issue 8, Pages 507-570 (December 2008)

Determinants of successful virtual communities: Contributions from system characteristics and social factors 522-527
Hsiu-Fen Lin

  • Abstract: Although there is growing interest in virtual communities, few studies have examined them from an integrated viewpoint including technical and social perspectives. By expanding on DeLone and McLean’s IS success model, the author constructed a model of the impact of system characteristics (e.g., information and system quality) and social factors (e.g., trust and social usefulness) in implementing successful virtual communities. Data collected from 198 community members provided support for the model. Results showed that both member satisfaction and a sense of belonging were determinants of member loyalty in the community. Additionally, information and system quality were found to affect member satisfaction, while trust influenced the members’ sense of belonging to the community. Finally, the findings provided understanding of the factors that measured virtual community success. Implications of my study are discussed.
  • Keywords: Virtual communities; System characteristics; Social factors; Member satisfaction; Member loyalty
  • DOI (Link):

Determinants of ERP implementation knowledge transfer 528-539
Qing Xu, Qingguo Ma

  • Abstract: Our study examined the determinants of ERP knowledge transfer from implementation consultants (ICs) to key users (KUs), and vice versa. An integrated model was developed, positing that knowledge transfer was influenced by the knowledge-, source-, recipient-, and transfer context-related aspects. Data to test this model were collected from 85 ERP-implementation projects of firms that were mainly located in Zhejiang province, China. The results of the analysis demonstrated that all four aspects had a significant influence on ERP knowledge transfer. Furthermore, the results revealed the mediator role of the transfer activities and arduous relationship between ICs and KUs. The influence on knowledge transfer from the source’s willingness to transfer and the recipient’s willingness to accept knowledge was fully mediated by transfer activities, whereas the influence on knowledge transfer from the recipient’s ability to absorb knowledge was only partially mediated by transfer activities. The influence on knowledge transfer from the communication capability (including encoding and decoding competence) was fully mediated by arduous relationship.
  • Keywords: ERP; Knowledge transfer; Absorptive capacity; Transfer activities; Transfer context; Bidirectional knowledge transfer
  • DOI (Link):

Copyright © 2008 Elsevier B.V. All rights reserved

The nature of silent knowledge in artefacts

[Deutscher Titel: Der Charakter stillen Wissens in Artefakten (Text übersetzen: Deutsch)]

Anders Brix
Artifact, Volume 2, Issue 1 2008 , pages 36 – 40

Abstract: The great icons of industrial and architectural design are cornerstones of our material culture. They are referred to again and again in education, research, and cultural debate, and as such they have become nodal points of human discourse. The knowledge embedded in such artefacts has often been referred to as “silent knowledge”. Drawing on the one hand on an analysis of the elements of the design process and, on the other, on a simple model for knowledge construction as such, taken from the world of scientific research, this article discusses the nature of such silent knowledge. It is argued that the structure of any new knowledge contribution is the same regardless of field, be it art, philosophy, or science, whereas the phenomena involved are different.

Keywords: design theory; aesthetic theory; design knowledge

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(c) Routledge

International Journal of Innovation and Learning, 6 (1), 2009 – interesting articles

[Deutscher Titel: International Journal of Innovation and Learning, 6 (1), 2009 – interessante Artikel (Text übersetzen: Deutsch)]

International Journal of Innovation and Learning (IJIL)
Volume 6 – Issue 1 – 2009

External knowledge: the viewpoints from SMEs on organisational life cycles
Pekka Kess, Kongkiti Phusavat, Pensuda Jaiwong pp. 1 – 14

  • Abstract: An effective use of external knowledge can help Small- and Medium-sized Enterprises (SMEs) overcome many difficulties during various phases of its life cycle. The study’s overall goal is to define what external knowledge an SME needs to help strengthen business success. The interviews and surveys as well as the statistical analyses are applied. There are two different groups for SMEs when dealing with external knowledge: 1) the Idea and Growth phases; 2) the Start-up, Maturity and Decline phases. For example, SMEs at the Maturity and Decline phases need help and advice on Research and Development (R&D). The subjects on green productivity and clean technology could be specifically provided to SMEs at the Growth phase. The research’s findings provide potential benefits to several public agencies. The illustration from the viewpoint of the Department of Industrial Work (DIW) in Thailand, especially on the design of new training programmes is made.
    Keywords: small and medium-sized enterprises; SMEs; external knowledge; organisational life cycles; knowledge management; Thailand; training.
  • DOI (Link): 10.1504/IJIL.2009.021677

Measuring intellectual capital using fuzzy analytic hierarchy process
Hsin-Hung Chen pp. 51 – 61

  • Abstract: In this era of the knowledge-based economy, many enterprises employ intellectual capital to create their core competences. However, it is difficult to measure the contribution and value of intellectual capital. Most of the previous studies only proposed indicators for evaluating it. In order to objectively measure the value of a corporation’s intellectual capital, an evaluation process using fuzzy Analytic Hierarchy Process (fuzzy AHP) is proposed in this study. The intellectual capital of four high-technology companies in Taiwan is evaluated and discussed. The empirical results show that the intellectual capital of the corporations can be reasonably evaluated by this proposed method. Managerial implications are then discussed.
  • Keywords: analytical hierarchy process; fuzzy AHP; intellectual capital; innovation; intangible assets; learning; high technology; high tech companies; Taiwan; evaluation; measurement.
  • DOI (Link): 10.1504/IJIL.2009.021682

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A taxonomy for measuring the productivity of knowledge work

[Deutscher Titel: Eine Systematik zur Messung der Produktivität von Wissensarbeit (Text übersetzen: Deutsch)]

Petri Helo, Josu Takala, Kongkiti Phusavat
Productivity measurement for knowledge work in research and development
International Journal of Productivity and Quality Management 2009 – Vol. 4, No.1 pp. 39 – 54

Abstract: The study proposes taxonomy in measuring productivity of knowledge work (e.g., research and development or R&D, customer service, etc.). The paper first provides a background on the importance of knowledge work in a company’s operation. In this paper, measurement difficulties are recognised. Generally, knowledge work impacts on the company’s brand value and is considered to be part of the effort to build intellectual properties. Although it is critical to business success, the productivity level and impacts (referred to as value-creation) from knowledge work are often difficult to measure. Since measuring performance is critical for a successful management process, measurement taxonomy is needed. It is based on a review of past academic work and discussion sessions with the executives of several companies that rely on knowledge work to excel in their business. The paper also presents the limitations of the study and a discussion of possible future research.

Keywords: productivity measurement; knowledge work; research and development; R&; D; customer service; value creation; measurement taxonomy.

DOI (Link): 10.1504/IJPQM.2009.021870

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