Information & Management, 45 (8), 2008 – interesting articles

[Deutscher Titel: Information & Management, 45 (8), 2008 – interessante Artikel (Text übersetzen: Deutsch)]

Information & Management,
Volume 45, Issue 8, Pages 507-570 (December 2008)

Determinants of successful virtual communities: Contributions from system characteristics and social factors 522-527
Hsiu-Fen Lin

  • Abstract: Although there is growing interest in virtual communities, few studies have examined them from an integrated viewpoint including technical and social perspectives. By expanding on DeLone and McLean’s IS success model, the author constructed a model of the impact of system characteristics (e.g., information and system quality) and social factors (e.g., trust and social usefulness) in implementing successful virtual communities. Data collected from 198 community members provided support for the model. Results showed that both member satisfaction and a sense of belonging were determinants of member loyalty in the community. Additionally, information and system quality were found to affect member satisfaction, while trust influenced the members’ sense of belonging to the community. Finally, the findings provided understanding of the factors that measured virtual community success. Implications of my study are discussed.
  • Keywords: Virtual communities; System characteristics; Social factors; Member satisfaction; Member loyalty
  • DOI (Link): http://dx.doi.org/10.1016/j.im.2008.08.002

Determinants of ERP implementation knowledge transfer 528-539
Qing Xu, Qingguo Ma

  • Abstract: Our study examined the determinants of ERP knowledge transfer from implementation consultants (ICs) to key users (KUs), and vice versa. An integrated model was developed, positing that knowledge transfer was influenced by the knowledge-, source-, recipient-, and transfer context-related aspects. Data to test this model were collected from 85 ERP-implementation projects of firms that were mainly located in Zhejiang province, China. The results of the analysis demonstrated that all four aspects had a significant influence on ERP knowledge transfer. Furthermore, the results revealed the mediator role of the transfer activities and arduous relationship between ICs and KUs. The influence on knowledge transfer from the source’s willingness to transfer and the recipient’s willingness to accept knowledge was fully mediated by transfer activities, whereas the influence on knowledge transfer from the recipient’s ability to absorb knowledge was only partially mediated by transfer activities. The influence on knowledge transfer from the communication capability (including encoding and decoding competence) was fully mediated by arduous relationship.
  • Keywords: ERP; Knowledge transfer; Absorptive capacity; Transfer activities; Transfer context; Bidirectional knowledge transfer
  • DOI (Link): http://dx.doi.org/10.1016/j.im.2008.08.004

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