APQC’s Knowledge Management Newsletter, 11/2008

[Deutscher Titel: APQC’s Knowledge Management Newsletter, 11/2008 (Text übersetzen: Deutsch)]

APQC’s Knowledge Management Newsletter, November 2008

The holidays are just around the corner, and at APQC, we’re already looking toward 2009. One of the events we’re most excited about is our 14th annual knowledge management conference and training, The Knowledge Transfer Revolution: New Paradigms, New Payoffs, in Houston this May. We know that travel dollars may be limited in the coming months, so I encourage you to secure early-bird pricing by registering today.
For this month’s newsletter, we’ve selected a rich collection of articles representing the diversity of APQC’s work. The first is a white paper offering practical advice on using APQC’s Knowledge Management Maturity Model, including what to expect at each level. In the second, Larry Prusak writes about new books that have influenced the way he thinks about knowledge and learning. The final three pieces are from APQC’s KM Edge blog and discuss what to ask when hiring a CKO, how to know when you’ve reached the limit of explicit knowledge, and how long knowledge should last within organizations.
APQC is always looking for fresh ideas and viewpoints. If you’d like to help shape our next KM newsletter, please e-mail me at Carla@apqc.org. I look forward to hearing from you!

Sincerely,
Carla O’Dell
President, APQC

Using APQC’s Knowledge Management Maturity Model
As the practice of knowledge management continues to mature, organizations place an increasing emphasis on measuring its impact, including the return on their financial investment. This white paper introduces a rigorous knowledge management maturity model to gauge an organization’s progress and achievements.

2008 KM Recommended Reading —by Larry Prusak
In this article, KM Edge featured contributor Larry Prusak writes about three new books that have a real impact on aspects of working with knowledge and learning. According to Prusak, “Books like this don’t come along too often, and when they do they command attention.”

Tacit and Explicit Knowledge: Continuing the Conversation from APQC’s KM Community Call —by Jim Lee
Last month, APQC had the pleasure to host Dr. Gerald Blanton as a guest facilitator of our monthly KM community call. The central question that Dr. Blanton raised during the call was: How do you know when you’ve reached the limits of effectiveness of explicit knowledge? Since the exchange among Dr. Blanton and the attendees was so rich and varied, Jim Lee decided to continue the discussion on KM Edge.

What to Ask When Hiring a CKO —by Carla O’Dell
One of our members is about to hire a chief knowledge officer and asked APQC to supply some interview questions to put to the candidates. Of course, we have no shortage of suggestions, but we decided to solicit input from our KM Edge group on LinkedIn, as well. This article lists three of APQC’s ideas as well as excerpts from the responses provided by members of our LinkedIn community.

How Long Should Knowledge Last? —by Darcy Lemons
“I recently had the privilege of speaking at the second annual Southern California KM Forum. I met many great people there and learned a lot about their various KM programs and activities. One presentation in particular sticks out in my mind. Given by Charlotte Linde from the NASA Ames Research Center, it asked the question: How long should knowledge last? One month? One year? Five years? Ten years?”

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KM Conference
Take advantage of early-bird pricing by registering now for our 2009 knowledge management conference and training, The Knowledge Transfer Revolution: New Paradigms, New Payoffs.

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