Organizational control: the role of technology

[Deutscher Titel: Organisationale Steuerung: die Rolle der Technologie (Text übersetzen: Deutsch)]

Guowei Jian – Guowei Jian
Identity and Technology: Organizational Control of Knowledge-Intensive Work
Qualitative Research Reports in Communication, Volume 9, Issue 1 January 2008 , pages 62 – 71

Abstract: Much has been written about the functioning of managerial ideologies in identity-based organizational control. However, less attention has been given to the role of information and communication technologies (ICTs) and identity defined by a technological discourse in regulating knowledge-intensive work. The purpose of this research is to examine the roles of identity and ICTs in the control of knowledge-intensive work. A case study of a technology service organization reveals that the construction and consumption of a technologist identity operate as organizational control, and that ICTs enable the functioning of a dialectic of technological control. This study also demonstrates the paradoxical nature of work knowledge that both empowers and controls knowledge-workers.

Keywords: Control; ICTs; Identity Construction; Knowledge Workers; Organizational Knowledge

Read/purchase the article online.

© Routledge