Knowledge Flow, 3 (11), 2008 (Topic: Measuring Knowledge Management)

[Deutscher Titel: Knowledge Flow, 3 (11), 2008 (Thema: Wissensmanagement messen) (Text übersetzen: Deutsch)]

Knowledge Flow, Volume 3, Issue 11, July 2008
Special Topic: Measuring knowledge management

Briefing on measuring KM

KM measures

  • The balanced scorecard and knowledge management
  • Measuring knowledge management
  • Measurement of knowledge management system effectiveness
  • Measures in a customer support context: the impact of knowledge management
  • Metrics for knowledge management and content management
  • Performance measurement of communities of practice

Measuring KM in the public sector

  • Measuring knowledge assets of a nation: knowledge systems for development
  • The relevance of knowledge management in the public sector: the measure of knowledge management in government

KM performance measurement frameworks

  • Knowledge management performance measurement framework
  • Linking knowledge management and information technology to business performance: a literature review and a proposed model
  • Measurement, analysis and knowledge management

Benefits of KM

  • In Germany, there is an award for Knowledge Manager of the Year. In 2002, they analysed the applications and identified the benefits of knowledge management initiatives

Further Resources

Read the full newsletter online.

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