Knowledge Management for public services – don’t ignore the limits!

[Deutscher Titel: Wissensmanagement für öffentliche Dienstleistungen – Ignorieren Sie nicht die Grenzen! (Text übersetzen: Deutsch)]

GRAEME CURRIE, JUSTIN WARING, RACHAEL FINN (2008)
THE LIMITS OF KNOWLEDGE MANAGEMENT FOR UK PUBLIC SERVICES MODERNIZATION: THE CASE OF PATIENT SAFETY AND SERVICE QUALITY
Public Administration 86 (2) , 363–385

Abstract: This article assesses the contribution of management of knowledge across organizational and professional boundaries towards improved public services. We empirically investigate the potential for knowledge sharing within the context of the NHS modernization agenda, taking as our focus the current ‘patient safety’ policy agenda. Specifically, we evaluate the introduction of a knowledge management system, namely the National Reporting and Learning System (NRSL) and its impact in the area of operating theatres within a university teaching hospital. We suggest that government policy in this area needs to reflect more upon limits to the management of knowledge and issues of the nature of knowledge, professional cultures and institutional power and politics.

Read/purchase the article online.

© Blackwell Publishing, Inc.