The progression of information and knowledge management in Malaysia

[Deutscher Titel: Der Entwicklungsstand von Informations- und Wissensmanagement in Malaysia (Text übersetzen: Deutsch)]

Nor Shahriza Abdul Karim and Ramlah Hussein
Managers’ perception of information management and the role of information and knowledge managers: The Malaysian perspectives
International Journal of Information Management, Volume 28, Issue 2, April 2008, Pages 114-127

Abstract: This paper reports a study conducted to investigate the progression of information and knowledge management (KM) within the business organizations in Malaysia from the managers’ point of view. Among the objectives set are to identify the information requirements of managers, to identify the need for effective information management (IM) and information managers, and to identify the role and skill requirements of information and knowledge managers in the organizations. Using survey questionnaires and interviews, the findings provided rich and meaningful information about information requirements of managers and their overall perception of information and KM. The findings also revealed the important roles of information and knowledge managers and their desired competencies as perceived by the managers. Positive perception towards the establishment of a one-stop resource center or library was also reported. Overall, the findings may assist in the initial stage of effective IM and KM strategy by organizations, and in the development of curriculum for the IM program and the related management fields.

Keywords: Information management; Information behavior; Information needs of managers; The roles of information managers; Information and knowledge management; Effective information management

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