Knowledge Management News & Resources

[Deutscher Titel: Eine neurobiologische Erklärung, wie erfahrungsbasiertes Wissen geschaffen wird (Text übersetzen: Deutsch)]

Press release
Intuition can be explained
Anika Agebjörn, Informationsdienst Wissenschaft, 01.07.2008

Abstract: Intuition, or tacit knowledge, is difficult to measure, so it is often denigrated. A new dissertation in education research from Linköping University in Sweden shows that there is a neurobiological explanation for how experience-based knowledge is created.

Read the full press release online.

© Informationsdienst Wissenschaft e.V.

[English title: Plattform Wissensmanagement-Infoletter, 7/2008 (Translate text to: English)]

PWM-Infoletter, Juli 2008 - 02.07.2008

• Editorial
• Wissenstag Österreich 2008
• I-KNOW Praxisforum: Vergünstigte Anmeldemöglichkeit und Neuigkeiten
• PWM-Termine 2008
  • 33. Community-Treffen der PWM am 03.10.2008, Leopold-Franzens-Universität Innsbruck
  • 34. Community-Treffen der PWM am 05.12.2008, Telekom Austria, Wien
• Aviso
  • TRIPLE-I ‘08, 03.-05. September 2008, Graz
  • Informationsabend der Donau-Universität Krems, 04. September 2008, Wien
• Literaturtipp
  • Das Praxishandbuch Wissensmanagement - Integratives Wissensmanagement (2007)

Lesen Sie den gesamten Newsletter online.

Copyright © pwm.at - Medieninhaber, Herausgeber: Know-Center

• Scribd: David Gurteen’s documents
  The Gurteen perspective - a regular column in the Inside Knowledge Magazine published by the Ark Group; etc.
  (tags: Consultings Articles Journals/Magazines)
• Rio Tinto mining group: Video library - Communities of practice
  See how involvement in communities of practice, is helping Rio Tinto people share expertise and collaborate across the group.
  (tags: Videos Case-Studies)
• Reichwald/Piller: Interaktive Wertschöpfung. Open Innovation, Individualisierung und neue Formen der Arbeitsteilung. Wiesbaden: Gabler Verlag , Juni 2006 - VOLLTEXT
  Open Innovation und Mass Customization sind aktuelle Strategien, bei denen die Kunden eine neue Rolle bekommen: Sie sind nicht mehr nur passive Konsumenten, sondern aktive Wertschöpfungspartner. Kunden gestalten heute Produkte oder Dienstleistungen aktiv
  (tags: Books)

[Deutscher Titel: Fallstudien und Instrumente zur Abbildung von intellektuellen Landschaften / Wissen (Text übersetzen: Deutsch)]

Okada, A. et al. (Eds.)
Knowledge Cartography. Software Tools and Mapping Techniques.
Berlin u. a.: Springer (Advanced Information and Knowledge Processing), 2008. XX, 426 p.; ISBN: 978-1-84800-148-0 (hkb)

Abstract: Knowledge Cartography is the discipline of mapping intellectual landscapes.
The focus of this book is on the process by which manually crafting interactive, hypertextual maps clarifies one’s own understanding, as well as communicating it.
The authors see mapping software as a set of visual tools for reading and writing in a networked age. In an information ocean, the primary challenge is to find meaningful patterns around which we can weave plausible narratives. Maps of concepts, discussions and arguments make the connections between ideas tangible and disputable.
With 17 chapters from the leading researchers and practitioners, the reader will find the current state–of-the-art in the field. Part 1 focuses on educational applications in schools and universities, before Part 2 turns to applications in professional communities, but with many cross-cutting themes:

• conceptual frameworks for understanding knowledge cartography
• visual languages, many of which work on both paper and with software
• specialist software, much of it freely available and open source
• case studies reflecting on successes and failures
• ways in which maps can be used both effectively and ineffectively
• examples of how to evaluate maps
• visit the website for updates on the field, and extra resources for each chapter:
  www.kmi.open.ac.uk/books/knowledge-cartography

Knowledge Cartography will be of interest to learners, educators, and researchers in all disciplines, as well as policy analysts, scenario planners, knowledge managers and team facilitators. Practitioners will find new perspectives and tools to expand their repertoire, while researchers will find rich enough conceptual grounding for further scholarship.

Written for: Researchers, graduate students

To the publisher’s website of the book.

© Springer

[Deutscher Titel: Unternehmen setzten durch Wissensmanagement tatsächlich Strategien zur Förderung von lebenslangem Lernen um (Text übersetzen: Deutsch)]

Villalba, E.
The Uniqueness of Knowledge Management in Small Companies. Managing Knowledge as an Employer Strategy for Lifelong Learning.
Vdm Verlag Dr. Müller, 2008. 236 S., ISBN 10: 3836457172 (pbk); ISBN 13: 9783836457170 (pbk)

Abstract: The present study explores the relationship between the ‘knowledge-enabling environment’ and the demand for training using a sample of 18 small private companies providing educational and consultancy services in Sweden. In this way, the dissertation is an exploration of the ways Swedish knowledge-intensive companies manage their knowledge. The 18 companies have participated in a European program for developing employee competence, financed by the European Social Fund. As part of this European-financed program companies have evaluated their business activity and determined their training needs in order to remain competitive. The 18 companies, thus, provide a rare opportunity to explore aspects of the demand for training in small enterprises.
Knowledge is understood here as both the structure and the content of mental schemas. It is embodied in individuals; it differs from information and data; and it can be tacit or explicit. When looking at organizational processes for managing knowledge, it is important to consider formal organized activities for learning, but also informal learning activities, which constitute the main source for tacit knowledge as well as the conditions in place for knowledge creation, what is here called the ‘knowledge-enabling environment’. It is argued that through knowledge management, companies are indeed implementing strategies for the promotion of lifelong learning.
Each company in the sample is rather unique in their ‘knowledge-enabling environment’. The exploration of the demand for training shows that the selected companies invest only less than half their perceived training needs. In both sectors the working-environment characteristics that according to the theories reviewed, should promote learning, do not necessarily foster a higher demand for learning, with the exception of information technology. Finally, Also interesting is that employees demand more training if their engagement in informal learning is low.

To the publisher’s website of the book.

© Vdm Verlag Dr. Müller

• MIT Center for Collective Intelligence: Handbook of Collective Intelligence
  provides a survey of the field of collective intelligence, summarizing what is known, providing references to sources for further information, and suggesting possibilities for future research. The handbook is structured as a wiki, a collection of on-lin
  (tags: Wikis Books)
• Health Canada: Knowledge Management Lexicon
  contains a list of over 100 Knowledge Management (KM) terms in both official languages. It is designed for anybody who uses knowledge management terms and needs to know the second-language equivalents.
  (tags: Glossaries)
• ITtoolbox > SAP Knowledge Management KM
  The purpose of the Knowledge Management piece of mySAP.com is to build and maintain a network of information resources for transferring knowledge and enhancing employee performance.
  (tags: Communities Portals)
• Teich, A.H. et al. (Eds.): AAAS Science and Technology Policy Yearbook 2000, American Association for the Advancement of Science, 2000
  This edition of the AAAS Science and Technology Policy Yearbook is centered on two of the major trends shaping public policy at the turn of the millennium: globalization and the growth of the knowledge economy.
  (tags: Books Articles Conferences)

[Deutscher Titel: Inside Knowledge Magazine, 11 (9), 2008 (Text übersetzen: Deutsch)]

Inside Knowledge Magazine, Volume 11 Issue 9 2008

Editor’s letter
Jerry Ash, Editor

FEATURES

The next big step in electronic records management
The author was leader of a project funded by the European Commission for the DLM Forum, which produces MoReq2. He explains the uses, advantages and weaknesses of this ERM advance.

ei cover feature: Getting the most from your digital mailroom deployment
The right approach to document classification directly impacts customer service delivery to give your mailroom organisation the advantage.

Masterclass: Part one
A knowledge manager uses first hand experience to help first-time knowledge leaders establish a KM programme.

Lisbon strategy: Mad dash to the finish line
Ultimate success will depend on the sustainability of implementations over the next 18 months.

IK cover feature: New challenge for knowledge management
KM usage has grown substantially, but it now faces a daunting generational barrier to knowledge transfer.

The knowledge: David Gurteen
He’s the king of knowledge cafés. The model of knowledge sharing. The architect of the world’s most friendly knowledge website. Host to online discussion forums. Author of a monthly newsletter, now in its eighth year, with a subscription list of 15,000 people in 154 countries. He is one of the world’s most respected knowledge experts.

REGULARS

The last word: Understand human aspects before adopting e-mail technologies
Times columnist provides advance thoughts on e-mail management in preparation for her one-day masterclass in London

Knowledgeworks: Does Generational Difference Matter?
While other articles in this issue emphasise the social differences in a multi-generational workplace, a talent management expert discusses research that dispels some myths.

Comment: Knowledge and information exchange places on the value scale
The knowledge monopoly has come to an end but the world is bursting with new ideas in knowledge, which need to be exploited.

Opinion: Ode to the death of Word’s paperclip
Thanks to Facebook, Myspace, blogs and wikis, the creation and posting of a formal document seems to be out of fashion.

Book review: Exodus to the Virtual World: How Online Fun Is Changing Reality
Imagine a future where 40 per cent of real economic production (GDP) is generated in a virtual world people call their ‘actual home’; (new world) interaction informs public policy in the real (old) world; life is fun; relatively inexpensive; and a common shared purpose exists.

The Gurteen perspective: Cut the hype
A while back I received an e-mail from the secretary of a well-known UK management consultant, who asked if I would consider adding the consultant to the set of people profiles I have on my website.

Thought leader: Should it be wisdom – not knowledge – management?
The actKM worldwide forum has been debating whether it’s time to extend KM into wisdom management.
Joe Firestone thinks the definitional ambiguities of KM would be far exceeded by those of wisdom management (WM), making it an unproductive endeavour. Steve Denning believes there is already a growing literature and service provision in the field of WM, citing the work of Dorothy Leonard and Gary Klein.

Subscribe to read the articles online.

Copyright © Ark Group Ltd All rights reserved.

[Deutscher Titel: Gelungene Wissensmanagement-Pilotprogramme erfolgreich auf die gesamte Organisation ausdehnen (Text übersetzen: Deutsch)]

Land, S.
Managing Knowledge-Based Initiatives: Strategies for successful deployment.
Butterworth Heinemann, 2008. 300 p., ISBN-13: 978-0-7506-8339-5 (pbk); ISBN-10: 0-7506-8339-2 (pbk)

Abstract: Managing Knowledge-Based Initiatives from Pilot to Enterprise Deployment shows practitioners how to take their successful knowledge management pilot programs and to successfully expand them throughout the organization. Keeping the unique challenges of knowledge-based work in mind, Stacy Land explores what knowledge managers/project managers must know to effectively navigate within their organizations, position their work in a value-based framework, and publicize their work to increase buy-in. Topics include avoiding common sand traps, working with committees and multiple departments, compliance, entering a new world of politics and funding, achieving organizational alignment, developing and executing on a value proposition, negotiating executive sponsorship, and more.

Audience: Knowledge Management professionals and managers and project managers working in knowledge-based industries such as hi tech, health care, engineering and manufacturing.

Author: Stacy Land, Director, Performance Enhancement, Senior Medical Management, WellPoint, USA

Companion website: http://www.managekm.com

To the publisher’s website of the book.

© Butterworth Heinemann/Elsevier B.V. All rights reserved.

[English title: Measuring the current state of Knowledge Management (Translate text to: English)]

Auinger, T.
Wissensmanagement-Audit. Eine Methode zur Istzustandsanalyse.
Vdm Verlag Dr. Müller, 2008. 240 S., ISBN 10: 363900003X (pbk), ISBN 13: 9783639000030 (pbk)

Zus.: Organisationen stehen vor dem Problem, dass Wissen als Produktionsfaktor an Bedeutung gewinnt, jedoch nur wenige Methoden zur Einführung von Wissensmanagement zurVerfügung stehen. Die Istzustandserfassung als Basis für die Überlegung, ob Wissensmanagement eingeführt werden sollte und wenn ja, welche Maßnahmen für die Erreichung der gesetzten Ziele erforderlich sind, wurde bisher nur am Rande behandelt. Das Wissensmanagement-Audit, bestehend aus zwei Workshops und einer Datenerhebung, wurde in einem mehrstufigen Prozess (Erprobungen in Partnerorganisationen und eine Laborstudie) entwickelt. Es ermöglicht, das Ausmaß, in dem das Potenzial von Wissensmanagement zur Sicherung des Organisationserfolgs genutzt wird (Wissensorientierung) zu messen, ein Problembewusstsein zu schaffen, Begriffe, die unterschiedliche Interpretationen zulassen, zu vereinheitlichen und die Fähigkeit zu erlangen, Wissensmanagement-Projekte beurteilen zu können.

Author: Dr. Thomas Auinger ist Geschäftsführer der ProAudit Institut für Prozessoptimierung und Auditing in Wirtschaft und Verwaltung GmbH, Projektleiter CommunalAudit und Universitätslektor am Institut für Wirtschaftsinformatik Information Engineering; Vortragender im Rahmen des Universitätslehrganges Sozialmanagement des Institutes für Personal- und Organisationsentwicklung in Wirtschaft und Verwaltung an der Universität Linz und am WIFI.

Zur Verlagsseite des Buches.

© Vdm Verlag Dr. Müller

[Deutscher Titel: Aktuelle Fallstudien und Umfragen zum Wissensmanagement in Asien (Text übersetzen: Deutsch)]

Takenaka, S: (Ed.)
Knowledge Management in Asia: Exprerience and Lessons. Report of the APO Survey on the Status of Knowledge Management in Member Countries (06-RP-GE-SUV-31-B).
Tokyo: Asian Productivity Organization, 2008. 356 p., ISBN: 92-833-7065-1

Foreword: With the intent of designing a more systematic, focused program on knowledge management (KM), in 2006 the Asian Productivity Organization (APO) initiated a survey on the status of KM in nine member countries and compiled about two dozen case studies of exemplary KM practices in the private sector, government, and nongovernmental organizations in Asia. This book is the result of that survey project. To complement the survey, the APO sent three factfinding missions to leading KM institutions and practitioners in Europe and the USA in 2007. Study meetings on formulating a KM framework, KM implementation, and KM measurement methodology were also convened by the APO to expand its research and planning function.
The survey of good KM practices described in this book validated earlier concepts and yielded useful new insights that can help the APO improve its program to assist NPOs in KM and to help member countries to move toward knowledge-based development (KBD). Because many individual member countries have unique or specific strengths in KM, collaborative or multilateral cooperation among NPOs would be mutually beneficial, especially for NPOs that have only recently begun the journey toward competitiveness and excellence through KM. The APO intends to improve its assistance to NPOs that need to accelerate the adoption of KM and KBD.
Many leading organizations in KM practice in Asia are shifting their focus from excellence in operational productivity and quality management to excellence in strategic innovation and learning through KM. Thus the APO will continue to encourage the replication or adaptation of the best practices in quality improvement, but more importantly it will increase efforts to stimulate the innovation of “next practices” to improve the global competitiveness of Asian enterprises.
The case studies in this volume provide evidence that success in the Asian organizations studied is viewed not only as stemming from intelligent management of knowledge assets but also from supportive relationships and caring leadership that motivate knowledge workers in Asia to perform at their best.
The APO is grateful to all contributors to this publication for conveying the importance of KM through their survey studies. Special thanks are due to Dr. Serafin D. Talisayon for his role as chief expert for the survey and review of the entire volume. It is our hope that the survey results will provide readers with further insights into KM and assist firms and policymakers in taking actions that will yield business excellence and higher productivity.

Read the full book online. (Free download for personal use)

© Asian Productivity Organization.