APQC’s Knowledge Management Newsletter, 11/2008

[Deutscher Titel: APQC's Knowledge Management Newsletter, 11/2008 (Text übersetzen: Deutsch)]

APQC’s Knowledge Management Newsletter, November 2008

The holidays are just around the corner, and at APQC, we’re already looking toward 2009. One of the events we’re most excited about is our 14th annual knowledge management conference and training, The Knowledge Transfer Revolution: New Paradigms, New Payoffs, in Houston this May. We know that travel dollars may be limited in the coming months, so I encourage you to secure early-bird pricing by registering today.
For this month’s newsletter, we’ve selected a rich collection of articles representing the diversity of APQC’s work. The first is a white paper offering practical advice on using APQC’s Knowledge Management Maturity Model, including what to expect at each level. In the second, Larry Prusak writes about new books that have influenced the way he thinks about knowledge and learning. The final three pieces are from APQC’s KM Edge blog and discuss what to ask when hiring a CKO, how to know when you’ve reached the limit of explicit knowledge, and how long knowledge should last within organizations.
APQC is always looking for fresh ideas and viewpoints. If you’d like to help shape our next KM newsletter, please e-mail me at Carla@apqc.org. I look forward to hearing from you!

Sincerely,
Carla O’Dell
President, APQC

Using APQC’s Knowledge Management Maturity Model
As the practice of knowledge management continues to mature, organizations place an increasing emphasis on measuring its impact, including the return on their financial investment. This white paper introduces a rigorous knowledge management maturity model to gauge an organization’s progress and achievements.

2008 KM Recommended Reading —by Larry Prusak
In this article, KM Edge featured contributor Larry Prusak writes about three new books that have a real impact on aspects of working with knowledge and learning. According to Prusak, “Books like this don’t come along too often, and when they do they command attention.”

Tacit and Explicit Knowledge: Continuing the Conversation from APQC’s KM Community Call —by Jim Lee
Last month, APQC had the pleasure to host Dr. Gerald Blanton as a guest facilitator of our monthly KM community call. The central question that Dr. Blanton raised during the call was: How do you know when you’ve reached the limits of effectiveness of explicit knowledge? Since the exchange among Dr. Blanton and the attendees was so rich and varied, Jim Lee decided to continue the discussion on KM Edge.

What to Ask When Hiring a CKO —by Carla O’Dell
One of our members is about to hire a chief knowledge officer and asked APQC to supply some interview questions to put to the candidates. Of course, we have no shortage of suggestions, but we decided to solicit input from our KM Edge group on LinkedIn, as well. This article lists three of APQC’s ideas as well as excerpts from the responses provided by members of our LinkedIn community.

How Long Should Knowledge Last? —by Darcy Lemons
“I recently had the privilege of speaking at the second annual Southern California KM Forum. I met many great people there and learned a lot about their various KM programs and activities. One presentation in particular sticks out in my mind. Given by Charlotte Linde from the NASA Ames Research Center, it asked the question: How long should knowledge last? One month? One year? Five years? Ten years?”

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KM Conference
Take advantage of early-bird pricing by registering now for our 2009 knowledge management conference and training, The Knowledge Transfer Revolution: New Paradigms, New Payoffs.

Become a Fan
APQC’s KM Edge has entered the bold world of social networking. Join up with other APQC fans at LinkedIn or Facebook.

Visit and Meet the German KM Champions
To obtain further details and to register for this benchmarking partnerships event

Reas the full newsletter online

© APQC

BITKOM-Studie: Die Wirtschaft nutzt immer stärker Web-2.0-Technologien

[English title: BITKOM survey: more and more business is using web 2.0 technologies (Translate text to: English)]

Web 2 0 in Unternehmen
BITKOM, Presseinformation, 19.07.2008

Zusammenfassung:

• BITKOM-Studie zeigt Potenziale auf
• 60 Prozent der Unternehmen wollen Blogs, Wikis und soziale Netzwerke ausbauen

Berlin, 18. Juli 2008 Die Wirtschaft nutzt immer stärker Web-2.0-Technologien. Etwas mehr als die Hälfte der deutschen Unternehmen setzt schon heute Blogs, Wikis oder soziale Netzwerke ein. 60 Prozent der Firmen wollen diese Technologien künftig weiter ausbauen. Mehr als 80 Prozent der Unternehmen meinen, Web-2.0-Technologien werden weiter an Bedeutung gewinnen. Dies ergab eine umfassende Studie des BITKOM in Zusammenarbeit mit Oracle, an der über 400 Unternehmen aus den unterschiedlichsten Branchen teilgenommen haben.

Lesen Sie die gesamte Pressemeldung online.

© 2008, Bundesverband Informationswirtschaft, Telekommunikation und neue Medien e.V. (BITKOM)

Tool for knowledge management and results ILTA’s knowledge management survey

[Deutscher Titel: Instrumente für das Wissensmanagement und Ergebnisse der Wissensmanagementumfrage von ITLA (Text übersetzen: Deutsch)]

White Papers & Surveys
Knowledge Management – It’s Your Move!
International Legal Technology Association, June 2008

Abstract: With current collaboration technologies, nearly everyone in a firm is involved in the knowledge management process. By engaging in new social networking tools or utilizing document assembly tools, or by using wikis to streamline collaboration, everyone is contributing to the firm’s most valuable asset, knowledge.
Knowledge management departments have the enormous task of determining what information needs to be included, where the expertise lies, and what tools are best for maximizing this knowledge-share.
We gratefully thank our authors for sharing their knowledge through tips, techniques and technologies to help us manage (or at least wrangle, not mangle) our knowledge.
In addition, we’re very excited to offer the results of ILTA’s knowledge management survey, and we extend our thanks to all who participated.

Read the full white paper online.

© International Legal Technology Association

APQC Knowledge Management Newsletter, 7/2008

[Deutscher Titel: APQC Knowledge Management Newsletter, 7/2008 (Text übersetzen: Deutsch)]

APQC Knowledge Management Newsletter, July 2008

Editorial
- by Carla o’Dell
As most of you know, APQC is known for tackling the tough questions in knowledge management. This month’s KM newsletter is no exception—in it, we address three topics that are central to understanding where KM is now and where it’s heading: …

Why Is the KM Experience Different in Europe?
- By Larry Prusak A KMEdge.org Exclusive
During a recent trip to Europe, Larry Prusak found some time to consider why Europeans have a different attitude toward knowledge management and how the U.S. could benefit from adopting aspects of this mindset.

KM Best Practices: Comparing Apples to Apples
- By Carla O’Dell
“Taxonomy is one of ‘those’ words. There’s just something about it that causes people’s eyes to glaze over. But even if you never throw out the word at a cocktail party or executive meeting, it doesn’t mean KM professionals should avoid the power such a classification system can provide when working to identify, create and distribute knowledge.”

Is KM Dying?
- By Steve Denning A KMEdge.org Exclusive
During the Q&A panel at the Knowledge and Content UK conference in London in June, someone asked (inevitably!): is KM dying? In this blog post, Steve Denning discusses the health of KM and how we can protect it from extinction.

Read the full newsletter online.

© American Productivity and Quality Center (APQC)

SIG KM NEWSLETTER, 7/2008

[Deutscher Titel: SIG KM NEWSLETTER, 7/2008 (Text übersetzen: Deutsch)]

SIG KM NEWSLETTER, Issue July 2008

Newsletter of the German Special Interest Group on Knowledge Management

1. Call for Participation: 9th European Conference on Case-Based Reasoning (ECCBR 2008), early bird registration: July 12
2. 2. Call for Workshop Proposals: 5th conference on Professional Knowledge Management (KM 2009), workshop proposal deadline: July 11

Read the full newsletter online. (see Newsletter > Previous KM issues)

© Gesellschaft für Informatik e.V., Fachgruppe Wissensmanagement